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Terms & Conditions

These Terms govern your relationship with the operator of pacific-spins-casino, accessible exclusively via pacific-spins-ca.com, and set out the legally binding conditions for your use of our online gaming services. Effective date: November 6, 2025.

Definitions

OBSERVE: Clearly defining key terms ensures consistent interpretation and legal certainty. EXPAND: Precise definitions protect both the operator and users by clarifying rights, obligations, and procedures. REFLECT: All capitalized terms used herein are defined below for legal clarity.

  • Operator: The legal entity registered as a Limited Liability Company (LLC) under number 15757 in Hamchako, Mutsamudu, Anjouan, Union of Comoros, which manages and operates pacific-spins-casino via pacific-spins-ca.com.
  • User: Any person accessing or using pacific-spins-ca.com for entertainment or wagering purposes.
  • Player: A User who has completed account registration and is eligible to place wagers.
  • Bet: A monetary stake placed by a Player on a game or event offered on pacific-spins-ca.com.
  • Bonus: Promotional credits or rewards offered by the Operator, subject to specific activation and wagering requirements.
  • Wager: The act of staking real or bonus funds on games or events.
  • KYC: "Know Your Customer" procedures involving verification of User identity and eligibility.
  • CA: Canada, the target jurisdiction for these Terms and for Users accessing pacific-spins-ca.com.

Account Registration

OBSERVE: Account creation is the foundational step for Player participation. EXPAND: Regulatory obligations in CA require robust age verification, identity checks, and data protection. REFLECT: The following conditions and procedures apply to all Users seeking to register an account.

  1. Eligibility: Only persons aged 18 years or older, and residing in Canada, are permitted to register and play on pacific-spins-ca.com. The Operator reserves the right to request proof of age and identification at any time.
  2. Registration Process:
    • Users must complete the online registration form truthfully and accurately.
    • Verification of email address via an activation link is mandatory.
    • Submission of valid KYC documents (e.g., government-issued ID, proof of address) is required before withdrawals or as requested by the Operator.
  3. User Obligations:
    • Users must provide accurate and up-to-date information during registration and promptly update any changes.
    • Users are solely responsible for maintaining the confidentiality and security of their account credentials.
    • It is prohibited to create multiple accounts or act on behalf of another individual.
  4. Compliance Note: Failure to comply with registration requirements or provision of false information may result in suspension or closure of the account and forfeiture of funds.

Regional Compliance Note: All processes comply with CA provincial and federal law regarding minimum gambling age and user verification.

Betting & Gameplay Rules

OBSERVE: Transparent betting and conduct rules are essential for fair play and regulatory compliance. EXPAND: CA standards require clear minimum/maximum limits, anti-fraud measures, and player conduct provisions. REFLECT: The following rules apply to all betting and gameplay activities on pacific-spins-ca.com.

  • Bet Placement:
    • Players may place bets within the minimum and maximum limits specified for each game. Limits are displayed on the game interface and may be adjusted at the Operator's discretion.
    • Only confirmed bets-displayed in the Player's account history-are considered valid.
  • Bet Modification & Cancellation:
    • Bets cannot be modified or cancelled once accepted, except in the event of technical errors or system malfunctions verified by the Operator.
  • Live Casino & Chat Conduct:
    • Players must refrain from abusive, offensive, or fraudulent behaviour in all live games and chat rooms.
    • Collusion, cheating, or any attempt to manipulate outcomes is strictly prohibited and will result in immediate account suspension and possible legal action.
  • Game Rules: Each game is governed by its published rules and random number generator (RNG) certification. Disputes are resolved by reference to the Operator's records and game logs.

Bonus Terms

OBSERVE: Bonus provisions are subject to detailed regulatory scrutiny. EXPAND: CA regulations require explicit terms for activation, wagering, and prohibited actions. REFLECT: The following terms govern all bonus and promotional offers on pacific-spins-ca.com.

  1. Activation & Wagering Requirements:
    • Each bonus is subject to specific activation steps as detailed in the relevant offer (e.g., minimum deposit, promo code entry).
    • Wagering requirements (e.g., x30) must be met within the stated timeframe, but never exceeding 30 days from activation in 2025.
    • Failure to meet wagering requirements within the period results in forfeiture of the bonus and any associated winnings.
  2. Prohibited Games & Actions:
    • Certain games may be excluded from bonus wagering-such exclusions are listed in the bonus terms for each promotion.
    • Bonus abuse (e.g., using multiple accounts, minimal risk betting, or collusion) is strictly prohibited.
  3. Combination & Stacking:
    • Unless expressly stated, bonuses and promotions cannot be combined or stacked.
    • Only one active bonus may be in play per account at any time.
  4. Operator Discretion: The Operator reserves the right to modify, suspend, or terminate any bonus offer at its sole discretion, subject to prior notification and regulatory compliance.

Protective Clause: All bonus terms are designed in accordance with CA consumer protection standards and are subject to periodic review to ensure ongoing compliance.

Payments & Withdrawals

OBSERVE: Payment transparency and integrity are critical for user trust. EXPAND: CA regulations mandate clear disclosure of methods, limits, fees, and anti-money laundering (AML) compliance. REFLECT: The following policies govern all deposits and withdrawals on pacific-spins-ca.com.

  1. Deposit Methods:
    • Accepted methods include major credit/debit cards, e-wallets, and approved cryptocurrencies. Availability may vary by region and account status.
    • Minimum and maximum deposit amounts are specified on the cashier page and are subject to change in accordance with Operator policy and CA regulations.
  2. Withdrawal Methods:
    • Withdrawals must be made via the same payment method used for deposit, where possible.
    • Verification of identity (KYC) and source of funds may be required prior to processing any withdrawal.
  3. Processing Times & Fees:
    • Processing times for withdrawals may vary but will not exceed 5 business days under normal circumstances in 2025.
    • The Operator does not charge withdrawal fees; however, intermediary banks or payment providers may impose their own charges, for which the Operator is not liable.
  4. Limits & Restrictions:
    • Daily, weekly, and monthly withdrawal limits apply and are detailed in the account section.
    • Bonuses and winnings derived from bonuses may be subject to additional withdrawal conditions as outlined in bonus terms.
  5. Refund Policy:
    • Bets placed and completed cannot be refunded except in the event of a verified technical error or system malfunction.
    • Bonus funds are non-refundable and may be removed if inactivity or abuse is detected.

Regional Compliance Note: All payments are subject to AML and financial regulations applicable in CA, and suspicious transactions will be reported to the relevant authorities.

Limitation of Liability

OBSERVE: Limiting liability is essential to manage legal risk while maintaining user fairness. EXPAND: Protective clauses must address technical failures, errors, and force majeure, with respect to CA consumer law. REFLECT: The following limitations apply to the Operator's liability under these Terms.

  • Operator Obligations: The Operator warrants that all games are operated fairly, in accordance with published rules, and that results are determined by certified RNG systems or transparent mechanisms.
  • Limitation of Damages: In no event will the Operator's liability to any User exceed the amount of the relevant bet or wager placed by the User. The Operator is not liable for indirect, incidental, or consequential damages.
  • Exclusions of Liability:
    • The Operator is not responsible for technical failures, software bugs, network interruptions, or force majeure events beyond its reasonable control.
    • Users are solely responsible for ensuring the compatibility of their devices and internet connection with the gaming platform.
  • Consumer Protections: Nothing in these Terms limits any statutory rights available to Users under applicable CA consumer protection law.

Intellectual Property Rights

OBSERVE: Protecting proprietary content and software is critical for legal compliance and brand integrity. EXPAND: CA copyright law and international treaties apply. REFLECT: The following restrictions and notices apply to all intellectual property on pacific-spins-ca.com.

  • Copyright: All website content, software, trademarks, graphics, and audiovisual materials on pacific-spins-ca.com are the exclusive property of the Operator or its licensors and are protected by applicable copyright and intellectual property laws.
  • Prohibited Actions:
    • No User may reproduce, copy, modify, distribute, transmit, display, perform, or create derivative works from any content or software without the Operator's prior written consent.
    • Unauthorized use of intellectual property may result in civil and/or criminal liability.

Privacy & Data Protection

OBSERVE: Data privacy is a fundamental legal and ethical requirement. EXPAND: CA privacy law (including PIPEDA) mandates clear data processing notices. REFLECT: The Operator processes all personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. Users are encouraged to review the Privacy Policy regularly for detailed information on data collection, use, storage, and user rights.

Changes to Terms

OBSERVE: Legal certainty requires clear change notification procedures. EXPAND: CA consumer law mandates fair notice and user consent options. REFLECT: The Operator may update these Terms from time to time for legal, regulatory, or operational reasons.

  • Notification Procedure:
    • Users will be notified of material changes to these Terms via email (where provided) and/or through prominent banners on pacific-spins-ca.com.
    • Changes take effect on the date specified in the notice, which will not be less than 7 days from the notification date except in urgent compliance cases.
  • User Rights:
    • Users who do not agree with amended Terms may discontinue use of pacific-spins-ca.com and request account closure and withdrawal of available funds, subject to verification and outstanding obligations.

Termination & Suspension

OBSERVE: Clear procedures for account closure protect both the Operator and Users. EXPAND: CA law requires fair notice and return of funds, barring fraud or illegality. REFLECT: The following rules apply to termination or suspension of accounts on pacific-spins-ca.com.

  1. Grounds for Termination/Suspension:
    • Breach of these Terms, provision of false information, suspected fraud or money laundering, or regulatory requirements.
    • User-initiated requests for account closure.
  2. Process:
    • The Operator will provide written notice via registered email where possible, stating reasons for suspension or closure.
    • Users may appeal suspensions by contacting customer support within 14 days of notice.
  3. Refund of Funds:
    • Subject to satisfaction of KYC and absence of fraud, any remaining real money balance will be refunded to the User's verified payment method within 10 business days.
    • Bonus funds may be forfeited upon account closure, except where law or regulatory guidance requires otherwise.

Protective Clause: The Operator reserves the right to withhold funds where required by law or applicable regulatory authority.

Governing Law & Jurisdiction

OBSERVE: Specifying governing law and dispute mechanisms ensures legal certainty. EXPAND: The Operator is licensed in Anjouan, Union of Comoros, but targets CA Users; CA consumer protections apply. REFLECT: The following provisions govern all disputes arising from these Terms.

  • Applicable Law: These Terms are governed by the laws of Anjouan, Union of Comoros and, to the extent required, applicable federal and provincial laws of Canada for Users residing in CA.
  • Jurisdiction: For disputes not resolved through customer support, Users may submit complaints to the Operator for internal review. If unresolved, disputes may be referred to binding arbitration in accordance with the laws of Anjouan, Union of Comoros, unless otherwise mandated by CA law.
  • User Protections: Nothing in this section limits any rights or remedies available to Users under mandatory CA law.

Contact Information

OBSERVE: Users require accessible contact channels for support and legal communication. EXPAND: Full details are mandated by industry best practices. REFLECT: Please direct all inquiries regarding these Terms or your use of pacific-spins-ca.com to the Operator at the following addresses:

  • Website: https://pacific-spins-ca.com
  • Headquarters & Legal Address: Hamchako, Mutsamudu, Anjouan, Union of Comoros
  • Contact Email: Not specified. Please use the contact form provided on the website for all communications until further notice.
  • Phone: Not specified.
  • Author: Emma Tremblay, Legal Content Specialist

Regional Compliance Note: The Operator is committed to responding to all support and legal inquiries from CA Users in a timely and compliant manner, in accordance with applicable regulations as of 2025.